team becomes a team

The experience of being on a team is vastly different from the experience of being a team. If the experience of “flow” is a joyful state of performing hard tasks effortlessly, then performing hard tasks as a true team is flow on steroids [1].

The thrill of being an integral part of a high performing team as it flawlessly executes a hard task as if it were a well choreographed dance is unforgettable. Each team member shares the same understanding of what needs to happen next, who will do it, how this stage will be handed off to another team member, and how each step – carefully coordinated – achieves the overall team goal. It’s like a chess master seeing each move and counter-move needed to win a game 10 or 20 steps before the moves actually occur [2].

A Defining Moment that Creates a True TEAM

In the history of virtually every high performing team, there is a clear moment or experience when the team recognizes that it has become something more. Team members recollect this moment as an awareness that together they are something better than just a group of people [3]. This is when the ‘team’ transforms into a TEAM.

The foundational moment becomes an integral part of the team’s origin story. And it becomes self-reinforcing as the story is told, retold, and elaborated over time. A shared origin story is a litmus test that can distinguish TEAMs from teams. If you ask members of a team, “What is the defining moment when you knew you were truly a TEAM?” and there isn’t a clear, shared origin story, the odds are they’re a team in name only [4].

An Origin Story at Top Speed

The SR71-Blackbird speed check story from Brian Schul’s book Sled Driver: Flying the World’s Fastest Jet is a great example. This story captures the exact moment that two people working together to fly a ridiculously fast, extremely complex aircraft recognized that they’d gelled and become a CREW.

As you enjoy this account of the transformation moment from team into TEAM, consider…

 

  • When in a team’s life might its origin story happen?
  • How predictable is the foundational moment for a team?
  • What key ingredients feed a team’s opportunity to become a TEAM?
  • What might be different after a team experiences a transformative moment?

Being Fastest

There were a lot of things we couldn’t do in an SR-71, but we were the fastest guys on the block and loved reminding our fellow aviators of this fact. People often asked us if, because of this fact, it was fun to fly the jet. Fun would not be the first word I would use to describe flying this plane. Intense, maybe. Even cerebral. But there was one day in our Sled experience when we would have to say that it was pure fun to be the fastest guys out there, at least for a moment.

Learning Together & Dividing Responsibilities

It occurred when Walt and I were flying our final training sortie. We needed 100 hours in the jet to complete our training and attain Mission Ready status. Somewhere over Colorado we had passed the century mark. We had made the turn in Arizona and the jet was performing flawlessly. My gauges were wired in the front seat and we were starting to feel pretty good about ourselves, not only because we would soon be flying real missions but because we had gained a great deal of confidence in the plane in the past ten months. Ripping across the barren deserts 80,000 feet below us, I could already see the coast of California from the Arizona border. I was, finally, after many humbling months of simulators and study, ahead of the jet.

I was beginning to feel a bit sorry for Walter in the back seat. There he was, with no really good view of the incredible sights before us, tasked with monitoring four different radios. This was good practice for him for when we began flying real missions, when a priority transmission from headquarters could be vital. It had been difficult, too, for me to relinquish control of the radios, as during my entire flying career I had controlled my own transmissions. But it was part of the division of duties in this plane and I had adjusted to it. I still insisted on talking on the radio while we were on the ground, however. Walt was so good at many things, but he couldn’t match my expertise at sounding smooth on the radios, a skill that had been honed sharply with years in fighter squadrons where the slightest radio miscue was grounds for beheading. He understood that and allowed me that luxury.

Just to get a sense of what Walt had to contend with, I pulled the radio toggle switches and monitored the frequencies along with him. The predominant radio chatter was from Los Angeles Center, far below us, controlling daily traffic in their sector. While they had us on their scope (albeit briefly), we were in uncontrolled airspace and normally would not talk to them unless we needed to descend into their airspace.

Noticing the World

We listened as the shaky voice of a lone Cessna pilot asked Center for a readout of his ground speed. Center replied: “November Charlie 175, I’m showing you at ninety knots on the ground.”

Now the thing to understand about Center controllers, was that whether they were talking to a rookie pilot in a Cessna, or to Air Force One, they always spoke in the exact same, calm, deep, professional, tone that made one feel important. I referred to it as the “Houston Center voice.” I have always felt that after years of seeing documentaries on this country’s space program and listening to the calm and distinct voice of the Houston controllers, that all other controllers since then wanted to sound like that, and that they basically did. And it didn’t matter what sector of the country we would be flying in, it always seemed like the same guy was talking. Over the years that tone of voice had become somewhat of a comforting sound to pilots everywhere. Conversely, over the years, pilots always wanted to ensure that, when transmitting, they sounded like Chuck Yeager, or at least like John Wayne. Better to die than sound bad on the radios.

Just moments after the Cessna’s inquiry, a Twin Beech piped up on frequency, in a rather superior tone, asking for his ground speed. “I have you at one hundred and twenty-five knots of ground speed.” Boy, I thought, the Beechcraft really must think he is dazzling his Cessna brethren. Then out of the blue, a navy F-18 pilot out of NAS Lemoore came up on frequency. You knew right away it was a Navy jock because he sounded very cool on the radios. “Center, Dusty 52 ground speed check.” Before Center could reply, I’m thinking to myself, hey, Dusty 52 has a ground speed indicator in that million-dollar cockpit, so why is he asking Center for a readout? Then I got it, ol’ Dusty here is making sure that every bug smasher from Mount Whitney to the Mojave knows what true speed is. He’s the fastest dude in the valley today, and he just wants everyone to know how much fun he is having in his new Hornet. And the reply, always with that same, calm, voice, with more distinct alliteration than emotion: “Dusty 52, Center, we have you at 620 on the ground.”

Choosing the Same Response

And I thought to myself, is this a ripe situation, or what? As my hand instinctively reached for the mic button, I had to remind myself that Walt was in control of the radios. Still, I thought, it must be done – in mere seconds we’ll be out of the sector and the opportunity will be lost. That Hornet must die, and die now. I thought about all of our Sim training and how important it was that we developed well as a crew and knew that to jump in on the radios now would destroy the integrity of all that we had worked toward becoming. I was torn.

Somewhere, 13 miles above Arizona, there was a pilot screaming inside his space helmet. Then, I heard it. The click of the mic button from the back seat. That was the very moment that I knew Walter and I had become a crew. Very professionally, and with no emotion, Walter spoke: “Los Angeles Center, Aspen 20, can you give us a ground speed check?” There was no hesitation, and the replay came as if was an everyday request. “Aspen 20, I show you at one thousand eight hundred and forty-two knots, across the ground.”

I think it was the forty-two knots that I liked the best, so accurate and proud was Center to deliver that information without hesitation, and you just knew he was smiling. But the precise point at which I knew that Walt and I were going to be really good friends for a long time was when he keyed the mic once again to say, in his most fighter-pilot-like voice: “Ah, Center, much thanks, we’re showing closer to nineteen hundred on the money.”

For a moment Walter was a god. And we finally heard a little crack in the armor of the Houston Center voice, when L.A. came back with, “Roger that Aspen, Your equipment is probably more accurate than ours. You boys have a good one.”

The Origin Story Cemented

It all had lasted for just moments, but in that short, memorable sprint across the southwest, the Navy had been flamed, all mortal airplanes on freq were forced to bow before the King of Speed, and more importantly, Walter and I had crossed the threshold of being a crew. A fine day’s work. We never heard another transmission on that frequency all the way to the coast.

For just one day, it truly was fun being the fastest guys out there.

More Coetic Team Resources:

    • More Team Blog Posts – Ideas and insights to support team effectiveness.
    • WorkWeek Nudges ToolKit – Develop teams you lead, participate in, or support by taking meaningful actions each week.
    • Free Core Values Tool – Fold values into your team building exercises.
    • Free Change Map Tool – Outline the changes you want to create with team building, training, and development.
    • Communication WhiteBoard Tool – Post questions on our fun virtual graffiti conversation to facilitate team building and communication.