Our Policies, Terms, and Legal Stuff

The big picture and the fine print. We work hard to make our policies clear and fair but, well, lawyers.

Coetic Support Policy

This policy outlines Coetic’s account support practices and resources. It is incorporated by reference into the Coetic Terms of Service.

Technical Support

We offer several options for technical support.

Coetic’s support includes:

  • Answering questions about Coetic Services and features
  • Troubleshooting Coetic services and products
  • Limited support related to third party applications, services and frameworks

Coetic support does not include:

  • Developing your application code
  • Debugging custom software
  • Performing manual system administration tasks

Deprecation

We will announce if we intend to discontinue or make backwards incompatible changes to any Service. We will always try to give you as much time as possible to make any necessary modifications to your applications or processes. This policy does not apply to versions, features, and functionality that we label as “beta” or “experimental.”

Monitoring

Coetic’s systems are continuously monitored by automated systems and health checks. In the event of any issue that adversely affects the performance, security, reliability, or integrity of the Services, we will receive notification and respond immediately.

Coetic

We energize organizations to be great places to do meaningful work together. Our Strategic HR ToolKits make strong people practices smooth and effective.

The Coetic® name is the exclusive trademark of STRAmetrics, LLC. All rights in this web site and our software are reserved. Copyright © 2017 STRAmetrics, LLC.

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