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Coetic Support Policy
This policy outlines Coetic’s account support practices and resources. It is incorporated by reference into the Coetic Terms of Service.
We offer several options for technical support.
Coetic’s support includes:
- Answering questions about Coetic Services and features
- Troubleshooting Coetic services and products
- Limited support related to third party applications, services and frameworks
Coetic support does not include:
- Developing your application code
- Debugging custom software
- Performing manual system administration tasks
We will announce if we intend to discontinue or make backwards incompatible changes to any Service. We will always try to give you as much time as possible to make any necessary modifications to your applications or processes. This policy does not apply to versions, features, and functionality that we label as “beta” or “experimental.”
Coetic’s systems are continuously monitored by automated systems and health checks. In the event of any issue that adversely affects the performance, security, reliability, or integrity of the Services, we will receive notification and respond immediately.
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