Our Policies, Terms, and Legal Stuff

The big picture and the fine print. We work hard to make our policies clear and fair but, well, lawyers.

Coetic Account Ownership Policy

Who owns a Coetic account?

Coetic accounts are owned by individuals, not by organizations. When you sign up and create a Coetic account, you are the owner of that account and all the data in it.

An account can only have one owner. You can grant admin or billing superpowers to other people on the account, but as the owner, you’re the only one who can export project data, and you’re the only one automatically added to all projects created in the account. No one can remove you from the account or any projects in it.

Our legal responsibility is to the account owner, so we won’t let other people take over your account without your permission. The account belongs to you until you choose to transfer it to someone else.

How do I transfer ownership to someone else?

The account owner can transfer ownership at any time by logging in to the Settings page and following the procedure to transfer the account.

Alternatively, the account owner can email our customer care team from the email address associated with the account, and we’ll be happy to help transfer the account.

What happens when the account owner is unavailable?

It happens — people switch jobs, get laid off, go on extended leave — the account owner may be unavailable for any number of reasons. Still, since our obligation is to the current account owner, we’re unable to transfer the account to anyone else without their permission.

If the account has been frozen due to non-payment for less than a week, we’ll be glad to thaw the account for a week or so, so people can access their work in the meantime.

The quickest route is often to contact the current account owner and ask them to log in and transfer ownership of the account right away from the Settings page.

Otherwise, we can reach out to the current account owner at the email address we have on file and request permission to transfer the account. If it’s a company address and another employee has access to the inbox, the person who receives the email can grant permission to transfer the account. For security’s sake, we can’t transfer the account based on permission granted from any other email address other than the one we have on file.

When none of the above is an option, a court order is required to transfer the account to another user. We will of course readily comply with any court orders to turn data over to the appropriate party.

What if I have another question about ownership?

Coetic may update this policy once in a blue moon — we’ll notify you about significant changes by emailing the account owner or by placing a prominent notice on our site. You can access, change or delete your personal information at any time, and our customer care team is happy to assist.

Questions about this account ownership policy? Please get in touch at [email protected] and we’ll be happy to answer them!


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